Do you have questions?

Here we help you

In this section, you’ll find answers to the most common questions about our services. If you have any questions, we’re here to help.

Use of the App and the website

How do I download and register for the app?

It's very easy!

1. Download the Maz Remitt app from the Google Play Store or the App Store, depending on your device.
2. Once installed, open the app and select "Sign Up."
3. Fill in the requested information, such as your name, email address, and phone number.
4. Create a secure password and accept the terms and conditions.
That's it! In just a few minutes, you can start sending money safely and easily.

How do I send money from the app or website?

From the app or website:
1. Log in to your Maz Remitt account.
2. Select "Send Money."
3. Enter the required information.
4. Choose your payment and delivery method (bank deposit, cash pickup, etc.).
5. Enter the amount you want to send and check the exchange rate.
6. Confirm your details and complete the transfer.
That's it! Your transfer will be processed securely, and you'll receive a notification with the transaction details.

Which countries can I send money to?

Currently, with Maz Remitt, you can send money quickly and securely to Mexico, El Salvador, and Guatemala.
Our platform is designed to make it easy for you to support your loved ones in these countries, with cash pickup or bank deposit options.

We continue working to offer more destinations very soon.

What methods are available to receive the money?

Reception methods may vary depending on the destination country, but we generally offer two main options:

Cash withdrawal at authorized locations.
Direct deposit to bank account.

When you place your order, the platform will automatically show you the available options for the country you choose. This way, you can select the most convenient shipping method for your recipient.

What is the exchange rate?

The exchange rate varies daily, but don't worry: Maz Remitt shows you the exact exchange rate right now.

Simply select the country you're sending money to, and you'll immediately see the exchange rate before confirming the transaction. No fine print, no surprises.

Are there limits for sending money through the app or website?

Yes, there are limits for sending money. To find out your current limit, just log in. You'll find detailed information about your available limits in the top right corner.

What should I do if I'm having trouble accessing my account?

If you're having trouble logging into your account, don't worry. We're here to help.

You can contact our support team at 1-844-370-5804, where we will be happy to assist you in quickly and safely restoring access.

Can I pay with different payment methods?

Yes, with Maz Remitt you can pay for your shipment securely using different payment methods:

Bank Account (ACH)
Debit Card
Credit Card

When sending money, you can choose the option that best suits you.

Can I use the app on my mobile device?

Of course! The Maz Remitt app is available for Android and iOS mobile devices.

Simply download it from the Google Play Store or the App Store, install it, and register. From your phone, you can send money, check the status of your transfers, check exchange rates, and much more, safely and conveniently.

Sending and Receiving Money